PRONTO Corporation

Pronto Corporation (Hereinafter Pronto) has about 300 coffee shops in Japan and to maintain and improve the service quality supervisors offer precise support to these shops. Each supervisor is responsible for 10 shops in average and busy with visiting in rotation and reporting. So the reduction of supervisor's operational load was required.

Information other than shop sales was kept by each responsible supervisor and it was difficult to be shared. It took two weeks to summarize the information reported by supervisors and took a month to start studying issues. The company needed a system to solve this company-wide time loss.

The solution Pronto chose was Microsoft Dynamics 365, which made possible sharing of e-mail, schedule and document tied with shop information by linking with Office 365. Pronto distributed tablet PCs to all supervisors so that they can browse and edit shop information on cloud any time. Information like "How to dish up the food," which was hard to describe in writing, now can be shared on Microsoft OneNote.

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