Total Support for Office 365 Operation, Letting You Focus on Core Business!

Smart Support for Office 365

This service aggregates all of the knowledge of JBS, which continues to support our many customers, from planning, building, operating, to using Office 365. We support everything aspect of your Office 365 environment, from system management, user support, to usage.

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Service Overview

This is an Office 365 support service that aggregates all the necessary system management, user support, and usage necessary for using Office 365 in one service. With a dedicated engineer assigned to you, your work burden is reduced.

Contract Plan

S1: Maintenance

We implement infrastructure operation work for Office 365 such as failure monitoring and security monitoring on behalf of the person in charge at your information systems department, ensuring that Office 365 can be safely used.

S2: Usage

Dedicated staff appropriately respond to end users for such things as inquiries and operating instructions. Thanks to this professional response, you can improve Office 365 user satisfaction.

S3: Utilization

We help you to realize creative time and improve the performance of individuals and teams. Office 365 users are able to utilize JBS’s metis brand tools.

Service Benefits

Dedicated engineers handle management of various services. Your burden is eased, and efficient Office 365 operation are enabled.

Gather Together Various Office 365 Environment Knowhow: You gain access to a service that gathers together JBS’s knowhow. Rather than investigate and consider things from scratch on your own, you can efficiently use Office 365.

Focus Resources on Core Operations: By leaving the handling of Office 365 up to JBS, your information systems department can focus resources on its original main purpose, namely preparing and formulating IT strategies that contribute to your company’s business.

Aggregate Numerous Services into One: We provide total support for Office 365 operation in this one service. Additionally, service management is handled in one stop by a dedicated person, so there is no need for you to manage numerous services.

Service Details

Service	Description	S1	S2	S3
Security Monitoring	We conduct anomaly detection by analyzing Office 365 login information, and take the necessary response when anomalies occur.
Audit Log Storage	We automatically obtain audit logs from Office 365 as a long-term log storage measure and store the logs within a JBS-contracted Azure environment.
Failure Monitoring	We monitor Office 365 via internet access.
License Management	We conduct Office 365 license granting, rescindment, replacement, and mail box setup work through an automated tool.
Application Work Proxy	We handle Office 365-related work selected from an operation proxy menu on your behalf within the scope of the monthly contract.
User Support	We conduct service desk work specializing in Office 365 for end users on your behalf.
Manual Provision	We provide documents such as Office 365 manuals and usage guides as well as knowledge such as usage scenarios and tips.
Meeting Room Schedule Adjustment Function	You can use Sukeraku for Microsoft 365 which streamlines meeting room schedule adjustment work.
Meeting Room Operation Support Function	You can use Regular Meetings Assistance for Microsoft Teams which supports various meeting room needs and facilitates meeting room operations.
Large File Sharing Function	You can use Secure File Transfer App fiebie to share large files externally.
Latest Release Service Function (Priority Use)	Customers who have contracted the S3 plan can use ”fiebie" to be released in the future at no additional cost.
Regular Reporting	We report on the performance of the functions of services provided.
Dedicated Engineer	A dedicated engineer contracted to your company provides and manages services.