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Relieve the Worries of Power Platform Users and Promote Usage

User Support for Microsoft Power Platform

A dedicated team for Microsoft Power Platform (hereinafter “Power Platform”) provides speedy support Power Platform users’ problems based on continuously updated information. Minimizing the burden on your IT staff, this service encourages improved productivity through Power Platform usage.

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Service Overview

We provide the optimal support for Power Platform users in accordance with your usage situation and requirements. You choose from two plans, the Service Desk Plan which offers JBS’s thorough individual support, or the Community Support Plan which supports problem resolution and growth between users.

  • Service Overview

    • Service Benefits

    JBS service desk engineers with a wealth of technical knowledge and the know-how to explain things in an easy-to-understand manner present appropriate solutions through support in a form that is best suited to your situation.
    This reduces the burden on your system administrator and supports the promotion of Power Platform usage toward productivity improvements.

    Service Desk Plan
    Service Desk Plan
    • Reduces your system administrator’s burden through smooth and professional user support resolutions.
    • Improves motivation for Power Platform usage through user-oriented support and high problem-solving capabilities.
    Community Support Plan
    Community Support Plan
    • Vitalizing the community creates a space for users to share ideas and knowledge, reducing inquiries to your systems department.
    • Power Platform usage will improve, helping to streamline operations and improve productivity.

    Plan Details

    Customers can choose from plans that correspond to their Power Platform usage status and the type of in-house development they require.

    1. Service Desk Plan Or 2. Community Support Plan
    • We want generous support because we just started using Power Platform or we are focused on speedy resolutions.
    		 Customer
    needs
    • We want to solve problems mainly between users and have the support desk for logistic support.
    • We want a system for accumulating knowledge.
    Telephone or e-mail Method of receipt Community using Microsoft Teams and Microsoft Viva Engage
    • Accept inquiries as needed by the service desk.
    • In addition to operational verification in JBS’s environment, JBS will also make inquiries to Microsoft.
    		 Response details
    • The service desk checks the community twice a day.
    • Follows up mainly on questions with no responses.
    • Support for community vitalization by posting tips, etc.
    • Managed through JBS’s incident management system.
    • Not available for reference by users.
    		 Response history management
    • Managed by the customer’s SharePoint list.
    • Available for reference by users.
    Three plans by number of inquiries (20/month, 40/month, 100/month) ※ Plan Fixed price plan for 30 hours/month
    • Even if the number of inquiries falls below the limit, the leftover number of inquiries cannot be carried over to the following month.

    Service Introduction Flow

    The JBS Service Desk can be implemented in a minimum of two weeks from application, through knowledge accumulated from JBS’s track record of implementation and provision of IT service desks to customers in a wide variety of industries. We clarify your environment, requirements, and operational flows before service begins.

  • Service Introduction Flow

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